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FREE SHIPPING ON ALL U.S. ORDERS OVER $75 ️+Details

 
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20% OFF ON K-POP IDOL ITEMS

The "20% OFF ON K-POP IDOL ITEMS" offer starts on Sep 4, 2018 14:00 and ends on Sep 11, 2018 14:00 (UTC+9). Details are subject to change at any time without prior notice.


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Forum Details
Title SHIPPING POLICY (Updated 2018.08.20)
Posted by MIXXMIX CS (ip:)
  • Rate 0points  
  • Date 2014-12-10
  • Recommend Recommend
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Shipping Options


Shipping Model

Shipping Destinations

Shipping Period

Shipping Fee

Under $200

Over $200

EMS

Worldwide

5-10 Business days

29.99

Free

Fedex(SmartPost)

U.S.

5-10 Business days

14.99

Free

DHL

Italy

5-10 Business days

29.99*

24.99*

Pantos(Aupost)

Australia

7-14 Business days

19.99

Free

*Courier Service May Change Depending On Shipping Destination
*Italy residents are charged $29.99 for orders under $300 and $24.99 for orders over $300

Taiwan

Shipping Model

Shipping Destinations

Shipping Period

Shipping Fee

Under $70

Over $70

Taiwan Post(LTTW)

Taiwan

5-10 Business days

9.99

Free

*Any import duties and taxes which may occur shall be absolutely responsible to the seller for customers of Taiwan


* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.


Customs and Duties


The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.



For Product Returns due to Reasons Caused by the Customer


Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries


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