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Forum Details
Title RETURN POLICY
Posted by MIXXMIX CS (ip:)
  • Rate 0points  
  • Date 2014-12-10
  • Recommend Recommend
  • View 5809

Return and Exchange (After receipt)


1) Return due to defective items or wrong delivery
You can return or exchange the items.
Please contact MIXXMIX CS center via email or board within 7 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)
MIXXMIX bears the international shipping costs for the return and replacement (if applicable).
Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.
 
2) Return due to Change of mind
If you don’t like the items (including size and color), you can return the items.
Please contact MIXXMIX CS center via email or board within 7 days of receiving the items and return your shipment within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)
Please note that you are responsible for the return shipping(international).
 
* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already. (It applies to the defective items as well.)
* Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.
* When returning the items, all the components including wrappings should be included.
 
3) Missing Items
If you received your parcel and find any item(s) missing, please contact MIXXMIX CS center within 1 day of receipt.
Please keep all the compartments including wrappings. This way we can check if there has been any damages to the parcel or possible repackaging in the course of delivery.



Order cancellation or change (Before Shipment)


1) Order Cancellation
You can cancel ordered items or the entire order.
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the cancellation.
Please contact MIXXMIX CS center via phone, email or board ASAP.
 
2) Order Exchange
You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the change of order.
Please contact MIXXMIX CS center via phone, email or board ASAP.
 
3) Change of Shipping Address
It can be proceeded only when your order is in 'Pending’ status. If not, it means your order has been packed and already sent out, so we cannot process the address modification.
Please contact MIXXMIX CS center via phone, email or board ASAP.
 
4) When the ordered item is out of stock
MIXXMIX is trying to offer the best service by processing your order in a proper manner at the right time.
Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items can’t be shipped.
In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.

- If you have checked ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.
- If you have checked ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.
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