PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
FREE SHIPPING ON ALL U.S. ORDERS OVER $75 ️+Details
The "20% OFF ON K-POP IDOL ITEMS" offer starts on Sep 4, 2018 14:00 and ends on Sep 11, 2018 14:00 (UTC+9). Details are subject to change at any time without prior notice.
(Minimum Order : 1 or more / Maximum Order 0 or less)Size Charts
Shipping Method : Parcel Service
Shipping Area : Worldwide
Shipping Cost : Free
Shipping Time : 7 - 10 days
Below are the delivery methods available with estimated arrival time and cost.
|Country||Courier||S/S Season (Mar ~ Aug)||F/W Season (Sep ~ Feb)|
|USA||Fastbox Economy||Over $200||Free Shipping||Over $200||$12.99|
|Below $200||$14.99||Below $200||$29.99|
|Australia||Fastbox Premium||Over $200||$13.99||Over $200||$29.99|
|Below $200||$26.99||Below $200||$42.99|
|New Zealand||Fastbox Mail||Over $200||$5.99||Over $200||$19.99|
|Below $200||$19.99||Below $200||$32.99|
|Singapore||Fastbox Mail||Over $150||Free Shipping||Over $150||Free Shipping|
|Below $150||$5.99||Below $150||$9.99|
|Malaysia||Fastbox Mail||Over $150||Free Shipping||Over $150||Free Shipping|
|Below $150||$7.99||Below $150||$12.99|
|Hong Kong||Fastbox Standard||Over $100||Free Shipping||Over $100||Free Shipping|
|Below $100||$4.99||Below $100||$8.99|
|Taiwan||Fastbox Standard||Over $100||Free Shipping||Over $100||Free Shipping|
|Below $100||$5.99||Below $100||$9.99|
|China||Fastbox Mail||Over $150||Free Shipping||Over $150||Free Shipping|
|Below $150||$8.99||Below $150||$13.99|
|Country||Criteria for Customs Compensation|
|U.S.A||Total purchase amount under the recipient's name is below US$800 (Based on order date)|
|Taiwan||Recipient is not responsible for customs clearance|
|Singapore||Purchase amount is below US$280|
|Malaysia||Purchase amount is below US$115|
|Hong Kong||[Duty-free zone] All customs charges that still occur are eligible for compensation|
For Product Returns due to Reasons Caused by the Customer
Product returns due to reasons caused by the customer include but are not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during the return process such as return shipping, customs, etc. This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary depending on return shipping method.
For non EMS service regions, refund will be issued in accordance with the EMS Premium Service.
(2) Re-delivery requests
Re-delivery requests are NOT accepted.
■ Return Policy
- Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging.
- For returns due to reasons caused by customer, including wrong address, refusal to pay customs, etc.,
item will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- All return due to Change of mind must be sent via EMS service.
- For returns due to reasons caused by store, including wrong shipment, defective items, etc., relevant expenses will be paid by store.
■ Return Process
1. Make a return request to Customer Service within 7 days of receiving the item. Otherwise, your return will not be accepted.
For missing item(s), contact Customer Service immediately within 1 day.
2. After the return request has been made, our Customer Service team will contact and guide you through.
3. Securely repack the item(s) you wish to return to prevent damage in transit, then mail the package via EMS to the return address provided by Customer Service.
(Please make sure to include your order number, name, and e-mail address.)
4. After shipping, notify Customer Service with the relevant information.
5. Your refund will be issued after we have received and examined your item(s).
■ Case Eligible for Return/Exchange and Cancellation available
1. Order cancellation or change before shipment
A. Order Cancellation and Change
i. You can cancel your order or make changes to items/shipping information before shipment.
ii. Changes can only be processed when your order is in ‘Before Shipment’ status (Preparing Shipment).
Changes or cancellations require confirmation from Customer Service. Contact us immediately via email.
iii. You may only change the option of the same item you ordered. Exchange for a different item is not accepted.
iv. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out,
so we cannot process the cancellation or change.
B. When the ordered item is out of stock
i. We are running a pre-order system where items are stocked as orders are placed.
ii. Please be advised that stock availability may change depending on when you purchase the items,
so there might be sold-out items in your order.
iii. Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will ship when the order is ready.
We kindly ask for your consideration on this matter.
2. Regarding return cost
A. Return due to change of mind
i. If your order has met the free shipping requirement
1) You will be responsible for both initial and return shipping fees, if you return your entire order.
2) You will be responsible for both initial and return shipping fees,
if you return part of your order and the rest of your order amount does not meet the free shipping requirement.
3) You will be responsible for return shipping fee only, if you return part of your order
and the rest of your order amount still meets the free shipping requirement.
ii. If your order did not meet the free shipping requirement,
you will be responsible for the return shipping fee.
iii. Exchanges after shipment are not accepted.
B. Return due to defective items or wrong delivery
i. Relevant costs will be responsible by store. For return shipping fee, customer must send
a photo copy of the return shipment receipt to Customer Service for reimbursement.
ii. Once item is returned, we will proceed with the refund for returned item(s) and return shipping fee.
iii. Exchanges after shipment are not accepted.
■ Case Not Eligible for Return
1. Return request made 7 days after the delivered date.
2. Return sent without any prior request to Customer Service.
3. Traces of use on the returned item(s)
A. Damaged or missing label/tag
B. Scent or any form of contamination
C. Washed or repaired
4. Item(s) made with delicate materials that can be easily contaminated, distorted or damaged
A. Knit and silk type material
B. Item(s) with beads and sequins
C. Payment made using reward points (return is accepted if store is at fault)
D. Leather and wool products