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USER GUIDE
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Contact Us
Ask Us
Call Us
Our Customer Service Team is available to take your calls daily during the following business hours:
Monday thru Friday: 9:00am - 6:00pm & 10:00pm - 7:00am (GMT+9H)
Lunch break: 12:30pm - 1:30pm & 2:00am – 3:00am (GMT+9H)
Closed on Sat, Sun & Holidays
* Click here to use the time zone converter.
Toll Free:
1-855-521-5164 -
How to join
Join with us
Get $2 reward points by Register a membership to mixxmix.us.
1~10% of total purchased amount will be credited in reward points basted on a membership level.
BenefitsProvide sales information and discount coupon based on a membership level.Provide $1~$2 reward credits when posting the product reviews. -
Payment
We Accept Following Methods of Payment
PayPal & Credit cards (VISA, MASTER, AMEX, DISCOVER) -
Shipping
Shipping Method : Selected by customer
Shipping Area : Worldwide
Shipping Rate : Selected by customer
Delivery Time : 7 - 10 days
Shipping Options
Shipping Model
Shipping Destinations
Shipping Period
Shipping Fee
Under $200
Over $200
EMS
Worldwide
5-10 Business days
29.99
Free
Fedex(SmartPost)
U.S.
5-10 Business days
14.99
Free
DHL
Italy
5-10 Business days
29.99*
24.99*
Pantos(Aupost)
Australia
7-14 Business days
19.99
Free
*Courier Service May Change Depending On Shipping Destinations*Italy residents are charged $29.99 for under $300 and $24.99 if more
Track Orders
Please refer to below sites If you want to track your order.
Worldwide Tracking : http://www.track-trace.com/postCanada Post : https://www.canadapost.ca/web/en/home.pageAU Post : http://auspost.com.au/trackFedEx : http://www.fedex.com/us/* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.
Track DHL parcel
Please follow below ways to track DHL parcel
(1) Check Tracking Number on your Order Detail Page
(2) Click "Track Order" to see details
(3) Copy "Tracking Number" on "Hawb Information"
(4) Go to DHL Official Site (Check above Track Orders).
(5) Track your order "Tracking Number" you copied.
Customs and Duties
The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
Please be advised that these charges are levied by the destination country and we do not have control over them.
For Product Returns due to Reasons Caused by the Customer
Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.
For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.
(2) For re-delivery requests
There are NO re-deliveries
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Returns & Exchanges
Return and Exchange (After receipt)1) Return due to defective items or wrong delivery
You can return or exchange the items.
Please contact MIXXMIX CS center via email or board within 7 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)
MIXXMIX bears the international shipping costs for the return and replacement (if applicable).
Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.2) Return due to Change of mind
If you don’t like the items (including size and color), you can return the items.
Please contact MIXXMIX CS center via email or board within 7 days of receiving the items and return your shipment within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)
Please note that you are responsible for the return shipping(international).
* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already. (It applies to the defective items as well.)
* Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.
* When returning the items, all the components including wrappings should be included.
3) Missing Items
If you received your parcel and find any item(s) missing, please contact MIXXMIX CS center within 1 day of receipt.
Please keep all the compartments including wrappings. This way we can check if there has been any damages to the parcel or possible repackaging in the course of delivery.
Order cancellation or change (Before Shipment)1) Order Cancellation
You can cancel ordered items or the entire order.
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the cancellation.
Please contact MIXXMIX CS center via phone, email or board ASAP.2) Order Exchange
You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the change of order.
Please contact MIXXMIX CS center via phone, email or board ASAP.3) Change of Shipping Address
It can be proceeded only when your order is in 'Pending’ status. If not, it means your order has been packed and already sent out, so we cannot process the address modification.
Please contact MIXXMIX CS center via phone, email or board ASAP.4) When the ordered item is out of stock
MIXXMIX is trying to offer the best service by processing your order in a proper manner at the right time.
Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items can’t be shipped.In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.- If you have checked ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.
- If you have checked ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.
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Refunds
RefundsIt takes 3-5 business days to issue a refund for returned or cancelled order.Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
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Reward Points
Reward Points
Your reward points for purchased order will be issued once order is delivered completely,
Meanwhile, you are free to spend your available reward point balance.
RequirementsIf you pay for your order with reward point, you are required to spend a minimum reward point of $1
Cancellation of reward pointsPending point issued from orders will be automatically cancelled on cancellation or return of the relevant order.
Your reward points will be cancelled if you close your account.
ReviewsIf you write review for each product your purchase, we will credit you in reward point.
$1 Point : Text review only per 1 item
$2 Point : Text and Photo review per 1 item* To confirm your identity, you should join a membership and log in and write a review.* 1 Point can be used as $1.
* Point will be given after the staff of MIXXMIX checks your post.
Membership LevelMIXXMIX offers 4 different levels of membership benefits.
You can enjoy exclusive benefits and earn reward points with your purchases at each level.
BLUE
Accumulated order amount : $1 ~ under $150
Reward points rate : 1%
Benefits :10% Off birthday couponSILVER
Accumulated order amount : $150 ~ under $1,000
Reward points rate : 2%
Benefits :10% Off birthday couponGOLD
Accumulated order amount : $1,000 ~ under $2,500
Reward points rate : 3%
Benefits : 10% Off birthday coupon
PLATINUM
Accumulated order amount : $2,500 ~
Reward points rate : 5%
Benefits :10% Off birthday coupon and 5% Off coupon every month
* Discount coupons for members will be issued on the first day of every month and valid for 7 days.
* Birthday coupon is valid for 15 days from the date issued.
* Our coupon policy above is effective as of February 2015. (Updated January 2016)
* Above membership benefits can be changed depending on availability.
Restrictions
- You may earn Reward Points by purchasing goods, participating in various events on Mall.
- You can use your Reward Points for purchases on Mall.
- If the order is cancelled, or you fail to order the goods, then no Reward Points will be awarded in respect of that order.
- You have the ability to view and manage your Reward Points through your Member Account Info.
- Reward points earned before every 31st of December will expire after Date of Expiration which is every 1st of February (In the following year). Also, Reward points will automatically expire upon cancellation of membership account of Mall.
- Reward Points cannot be redeemed for cash nor transferred via third party.
- The Mall can amend Reward Point Policy at ones option. In reference to amend of Reward Points Policy, the Mall will notify to all members prior 30 days.
E-money
※ About E-money
- [E-money] is online money for the refunded amount instead of original payment method due to item cancellation and refund for extra payment, etc.
- You can get a refund via E-money. If you want to refund via E-money, please contact our CS center.
- It is available to refund via E-money if there is any problem to refund the amount as original payment methods, such as return shipping cost paid (for return items due to wrong shipment or defective items) and failed of refund due to Payment Gateway's issue.
※ Difference between Reward Points and E-money
- Reward Points : The beneficial mileage earned by item purchase or the participation of event/promotion
- E-money : Online money which has the same effect as Cash
※ User Guide of E-money
- You can use E-money when you purchase the item. $1 of E-money has the same value as $1 of Cash.
- It is only available by Members. You can check your E-money history in My Page after Log-in.
- E-money is available to be used with Reward Points or Discount Coupons together that you have in your account.
- There is no limit to use E-money and you can use it free when you order.
- There is no expiry date because it is issued for the refund amount.
※ E-money for closed account
- You can close your account in My Page.
- Once you close your account, all earned Reward Points will dissipate, but E-money is available to be refunded back via Paypal if you contact us before closing the account.
- You can check the remaining balance of Reward Points and E-money before closing the account. Please contact our CS center if you have any E-money left in your account.
- If you closed your account without any notice even though you had the remaining balance of E-money, it is expired by systemic process.
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Size Guide
- CUSTOMER SUPPORT
- 1-855-521-5164
- E-mail : en@mixxmix.net
- MON-FRI
- 9AM-6PM(GMT+9H)
- & 10PM-7AM(GMT+9H)
- LUNCH
- 12:30PM-1:30PM(GMT+9H)
- & 2AM-3AM(GMT+9H)
- CLOSED
- Sat, Sun, Holiday
- WE ACCEPT
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- SHIPPING
- Return Address :
- 3F, 55, Hwanggeum 1-ro 80beon-gil, Yangchon-eup, Gimpo-shi, Gyeonggi-do, Korea (Postal Code 10048)
- EMS & Track Your Order
- Mobile shop
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Scan the QR code on the left and visit our online store with your mobile device!
14 Dasan-ro, 40-gil, Jung-gu, Seoul, South Korea
Company registration number : 101-86-86815
Copyright(C) 2017 mixxmix. All Rights Reserved.
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