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Shipping

Shipping Method : Selected by customer

Shipping Area : Worldwide

Shipping Rate : Selected by customer

Delivery Time : 7 - 10 days

Returns & Exchanges

■ Return Policy

- Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging.

- For returns due to reasons caused by customer, including wrong address, refusal to pay customs, etc.,

  item will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

- All return due to Change of mind must be sent via EMS service.

- For returns due to reasons caused by store, including wrong shipment, defective items, etc., relevant expenses will be paid by store.

■ Return Process

1. Make a return request to Customer Service within 7 days of receiving the item. Otherwise, your return will not be accepted.

   For missing item(s), contact Customer Service immediately within 1 day.

2. After the return request has been made, our Customer Service team will contact and guide you through.

3. Securely repack the item(s) you wish to return to prevent damage in transit, then mail the package via EMS to the return address provided by Customer Service.

   (Please make sure to include your order number, name, and e-mail address.)

4. After shipping, notify Customer Service with the relevant information.

5. Your refund will be issued after we have received and examined your item(s).

■ Case Eligible for Return/Exchange and Cancellation available

1. Order cancellation or change before shipment

   A. Order Cancellation and Change

      i. You can cancel your order or make changes to items/shipping information before shipment.

     ii. Changes can only be processed when your order is in ‘Before Shipment’ status (Preparing Shipment).

          Changes or cancellations require confirmation from Customer Service. Contact us immediately via email.

    iii. You may only change the option of the same item you ordered. Exchange for a different item is not accepted.

    iv. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out,

       so we cannot process the cancellation or change.

   B. When the ordered item is out of stock

     i. We are running a pre-order system where items are stocked as orders are placed.

    ii. Please be advised that stock availability may change depending on when you purchase the items,

       so there might be sold-out items in your order.

   iii. Sold-out items will be cancelled and refunded via your original payment method, and the rest of your items will ship when the order is ready.

       We kindly ask for your consideration on this matter.

2. Regarding return cost

   A. Return due to change of mind

        i. If your order has met the free shipping requirement

             1) You will be responsible for both initial and return shipping fees, if you return your entire order.

             2) You will be responsible for both initial and return shipping fees,

                  if you return part of your order and the rest of your order amount does not meet the free shipping requirement.

             3) You will be responsible for return shipping fee only, if you return part of your order

                 and the rest of your order amount still meets the free shipping requirement.

        ii. If your order did not meet the free shipping requirement,

            you will be responsible for the return shipping fee.

        iii. Exchanges after shipment are not accepted.

   B. Return due to defective items or wrong delivery

          i. Relevant costs will be responsible by store. For return shipping fee, customer must send

             a photo copy of the return shipment receipt to Customer Service for reimbursement.

         ii. Once item is returned, we will proceed with the refund for returned item(s) and return shipping fee.

        iii. Exchanges after shipment are not accepted.

■ Case Not Eligible for Return

1. Return request made 7 days after the delivered date.

2. Return sent without any prior request to Customer Service.

3. Traces of use on the returned item(s)

   A. Damaged or missing label/tag

   B. Scent or any form of contamination

   C. Washed or repaired

4. Item(s) made with delicate materials that can be easily contaminated, distorted or damaged

   A. Knit and silk type material

   B. Item(s) with beads and sequins

   C. Payment made using reward points (return is accepted if store is at fault)

   D. Leather and wool products

Refunds

Reward Points

Size Guide