Customs and Duties

The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and are our of our control.

For Product Returns due to Reasons Caused by the Customer

Product returns due to reasons caused by the customer include but are not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as return shipping, customs, etc. This will be done by either deduction from refunds or extra charges.

(1) Process for refund requests

Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary depending on return shipping method.

For non EMS service regions, refund will be issued in accordance with the EMS Premium Service.

(2) Re-delivery requests

Re-delivery requests are NOT accepted.

Restrictions

- You can earn Reward Points by purchasing goods or by participating in various online events.

- You can use your Reward Points for store purchases.

- Reward points are not awarded for cancelled or incomplete orders.

- You can view and manage your Reward Points through your Member Account Info.

- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.

- Reward Points cannot be redeemed for cash nor transferred to a third party.

- Reward point policies are subject to change. All changes will be notified to members 30 days in advance.

E-money

※ About E-money

 - [E-money] is online money refunded as store credit for cancelled orders.

 - You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.

 - Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.

※ Difference between Reward Points and E-money

　 - Reward Points : The beneficial mileage earned by item purchase or participation of event/promotion

 　- E-money : Online money equivalent to cash.

※ E-money Guide

 - You can use E-money to items. $1 of E-money has the same value as $1 in cash.

 - Only members are eligible for E-money. You can check your E-money history in My Page after signing in.

 - E-money can be used along with reward points or discount coupons in your account.

 - There are no limits to using E-money as a payment method.

 - There is no expiry date for refunded E-money.

※ E-money for closed accounts

 - You can close your account in My Page.

 - Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.

- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact our Customer Service if you have any E-money left in your account.

 - If you close your account without prior notice, your remaining E-money balance will automatically expire.